Global Customer Care

 MG 6657Quality of service is important to Rossi, which has included excellence among its objectives since 1980.

A staff of qualified people to focus on service to Customer:

  • TSM (Technical Support Mechanical):
    - Technical support to sales
    - Selection and verification
    - Training for new employees
    - Special approval for technical feasibility and price definition; related drawings
  • Customer Service:
    - Point of contact for Customers for orders management
    - Order entry for Direct Customers
    - Training for new employees

  • Shipping:
    - Packaging and transport management from Rossi plants to all Rossi companies and Customers worldwide

  • After sales:
    - Point of contact for Customers for claims related to Rossi products
    - Training about maintenance and gear products reparation

Registered customers may also have more information about their orders online on Rossi For You Portal.

Visit Rossi online page to discover more how we can serve you.